Guidelines Stepin Furniture
The necessary thing to do before placing the order:
Here are the guidelines for placing an order and using the website for StepIn Furniture in the UK, with the option of cash on delivery:
1. Provide accurate information: Make sure to enter your correct name, phone number, address, and postal code when placing an order.
2. Active phone number: Use a phone number that is currently active and available for both phone calls and WhatsApp messages. This allows the delivery team to contact you easily.
3. Wait for the delivery team’s call: Once you’ve placed your order, the delivery team will reach out to you within 1-2 days. Be patient and wait for their call.
4. Confirm delivery day: When the delivery team contacts you, inquire about the specific day when they will deliver your order. This helps you prepare for its arrival.
5. Save the delivery team’s phone number: It’s essential to save the phone number of the delivery team. Losing their contact information may hinder your ability to avail of the return policy in the future.
6. Coordinate delivery time: Inform the delivery team about the time you’ll be available to accept the product. This ensures a smooth delivery process.
7. Order Canelation: If you change your mind and decide not to proceed with the purchase, contact the delivery team to cancel the order. You can also cancel through the website, but if the team is already at your doorstep, it’s best to cancel on the spot.
8. Rescheduling delivery: If you’re unable to receive the product on the agreed-upon day, contact the delivery team to reschedule for another convenient day.
9. Handling issues: If you encounter any problems such as breakage, wrong parts, or missing components within a month of delivery, use the delivery team’s phone number to seek a resolution.
10. Keep the delivery team’s contact: Do not delete the delivery team’s phone number from your contacts. This ensures you have a means of communication in case of any future issues or inquiries.
11. Contact before delivery: Prior to the delivery, you can contact StepIn Furniture for any queries or concerns. If you receive the delivery team’s number but haven’t received the product yet, you can contact both the team and StepIn Furniture. However, once you’ve received the product, any subsequent issues become your responsibility. You can still inform StepIn Furniture about the problem, and they will forward it to the company.
12. Check before payment: It is your responsibility to carefully inspect the product at your doorstep before making the payment. Once the delivery team leaves, any problems identified afterward may not be the responsibility of StepIn Furniture.